As an authorised service partner for Pioneer DJ and AlphaTheta, we specialise in the repair and servicing of professional Pioneer DJ equipment. Our experienced technicians work on CDJs, DJM mixers, DDJ controllers, and all-in-one systems, delivering accurate fault diagnosis and reliable, long-lasting repairs. From our Sheffield-based repair centre, we support DJs, venues, studios, and production companies across the UK with manufacturer-approved repair standards—helping keep essential equipment performing at its best. Common repairs include jog wheel issues, fader replacement, power faults, and audio output problems.
If your equipment is still under warranty, we carry out authorised repairs in line with manufacturer guidelines.
We assess the unit, complete approved repairs, and carry out all required testing before return.
For equipment outside of warranty, we offer professional repairs with clear advice and transparent pricing.
Where possible, we use manufacturer-approved parts and follow the same high standards as warranty work.
If you’re unsure whether your equipment is covered by warranty,
just get in touch and we’ll be happy to advise.
If you’re unsure whether your equipment is covered, get in touch and we’ll be happy to advise.
Many faults are caused by underlying electronic issues rather than simple wear and tear. Our approach focuses on identifying the root cause of the problem to ensure reliable, long-lasting repairs.
Step 1
Fill in the form and await your RMA. Once received, send or bring your item to us. (Items without an RMA will not be accepted.)
Step 2
We carry out a diagnostic check. Please allow up to 10 working days due to high demand.
Step 3
We’ll send you a quote and wait for your go-ahead before repair.
Step 4
We repair, test, and return your unit (payment required before dispatch; declined repairs incur an investigation fee and return carriage). Tracking is provided once dispatched.
We are an authorised service and repair centre for leading professional audio manufacturers, trusted by brands, DJs, musicians, and venues alike.
Our repairs are carried out by experienced technicians with a deep understanding of professional audio equipment and electronic systems.
We focus on accurate diagnosis, proper repair, and thorough testing - ensuring your equipment is returned ready for real-world use.
As an authorised service partner for Pioneer DJ and AlphaTheta, we provide specialist repair and servicing for CDJs, DJM mixers, DDJ controllers, and other Pioneer DJ equipment. From our Sheffield-based repair centre, we support customers across the UK with manufacturer-approved diagnostics, genuine parts where applicable, and fast, dependable turnaround—keeping your equipment performing at its best.
All Pioneer DJ products include a 12-month manufacturer’s warranty from the date of purchase (unless otherwise stated).
👉 Important:
You must select “Real Electronics 2 Ltd – Sheffield” from the dropdown list.
If this is not selected, we will be unable to process your repair.
Shipping Your Unit
Once submitted, you will receive a pre-paid UPS shipping label via email.
Print and attach the label to your package
Drop your unit at your nearest UPS location
Find your nearest drop-off point:
UPS Drop-off Locations
What Happens Next
We’ll confirm once your unit has arrived
Our technicians will inspect the unit
You’ll receive an update on the repair
Proof of Purchase Requirements
To process a warranty repair, valid proof of purchase is required.
✅ Accepted: Original invoice or clear sales receipt
❌ Not accepted: Order confirmations
⚠️ Missing or unclear information may result in a rejected claim
Official Authorised Pioneer DJ Service Centre
